Category Archives: 85/15 rule

Communication and its challenges

Who do you see in the photo below? Is it a young woman or an old woman? It all depends on who you are looking for and your own personal history. In chapter 6 of F. F. Fournies’ book Coaching … Continue reading

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Everything is Part of a Process/System and the 85/15 Rule

Deming shared with us that week his 14 points to help the United States businesses “Out of the Crisis.” His point number 5 is “Improve constantly and forever every process for planning, production and service.” It was this point which … Continue reading

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